Knowledge Management Strategy Development
“A business strategy is a set of guiding principles that, when communicated and adopted in the organization, generates a desired pattern of decision making. A strategy is therefore about how people throughout the organization should make decisions and allocate resources in order accomplish key objectives. A good strategy provides a clear roadmap, consisting of a set of guiding principles or rules that defines the actions people in the business should take (and not take) and the things they should prioritize (and not prioritize) to achieve desired goals”. … “Mission is about what will be achieved; the value network is about with whom value will be created and captured; strategy is about how resources should be allocated to accomplish the mission in the context of the value network; and vision and incentives is about why people in the organization should feel motivated to perform at a high level. Together, the mission, network, strategy, and vision define the strategic direction for a business. They provide the what, who, how, and why necessary to powerfully align action in complex organizations”. Excerpts from the online article by Michael Watkins, associate professor of business administration at Harvard Business School: “Demystifying Strategy: the What, Who, How, and Why”, September 2007.
At Vitesse Solutions, our team of experienced consultants can guide your organization’s leadership team through the process of defining a Knowledge Management strategy that not only supports and enables your overall business strategy but also delivers significant quantifiable business benefit quickly. A KM strategy catalyzes your organization’s human transformation by valuing and managing more efficiently your intellectual capital and unique know-how in any or every technical or business discipline: marketing, product development, R&D, engineering, manufacturing, finance, HR, procurement, and many others.
Knowledge Management is often wrongly targeted as mostly a technology-based approach or discipline. While technology is indeed a vital part of a KM solution, technology is simply an enabler to successfully implementing the new KM processes. Typically, once a clear mission and goals have been established for the KM Initiative or KM Program, a Vitesse Solutions KM Strategy articulates a set of KM guiding principles. These will guide the organization’s decision-making around sharing, storing, classifying, finding and using its intellectual resources. These guiding principles also help define the organizational design, values, practices, processes, enabling technologies, and behaviors required to support a smarter and more competitive management of intellectual capital. The goal of having a KM strategy is to leverage existing and future content, intellectual capital, and expertise to increase organizational effectiveness though improved quality, productivity and efficiency. Moreover, improved KM enables organizations to effectively locate, create, package, share and reuse the knowledge of its personnel, customers, external vendors and other key constituents.
When Vitesse Solutions helps a client define a KM Strategy we also build a high-level roadmap for making knowledge solutions visible, concrete, actionable, and measurable. We have time-tested tools and methodologies to help clients implement the KM strategy and – very importantly – measure the ongoing business benefit it delivers.
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