Knowledge Management is often wrongly targeted as mostly a technology-based approach or discipline. While technology is indeed a vital part of a KM solution, technology is simply an enabler to successfully implementing the new KM processes. Typically, once a clear mission and goals have been established for the KM Initiative or KM Program, a Vitesse Solutions KM Strategy articulates a set of KM guiding principles. These will guide the organization’s decision-making around sharing, storing, classifying, finding and using its intellectual resources. These guiding principles also help define the organizational design, values, practices, processes, enabling technologies, and behaviors required to support a smarter and more competitive management of intellectual capital. The goal of having a KM strategy is to leverage existing and future content, intellectual capital, and expertise to increase organizational effectiveness though improved quality, productivity and efficiency. Moreover, improved KM enables organizations to effectively locate, create, package, share and reuse the knowledge of its personnel, customers, external vendors and other key constituents.
When Vitesse Solutions helps a client define a KM Strategy we also build a high-level roadmap for making knowledge solutions visible, concrete, actionable, and measurable. We have time-tested tools and methodologies to help clients implement the KM strategy and – very importantly – measure the ongoing business benefit it delivers.